General terms & conditions

 

Article 0: Liability

By entering/using or purchasing goods on this website  | TheCookStays.com | you acknowledge you are over 18 years old and comply with local regulations regarding alcoholic beverages in your resident country.

TasteTank BVBA denies any liability in this area. 

Article 1: eCommerce

For online purchases, the consumer has the right to announce TasteTank BVBA that he/she renounces the purchase without penalty and without giving any reason within 3 days from the day following the delivery of the product, provided that the goods can be returnedin their original state at the expense of the buyer to 

The Cook Stays

TasteTank BVBA

Lintsesteenweg 29c

2540 Hove

BELGIUM


VAT: BE 540 655 630
info@thecookstays.com
+32 (0) 471808181

TheCookStays® | Expl’oils® | Balsami&Co® | are trademarks of TasteTank BVBA

Article 2: General Provisions

The electronic web shop TheCookStays.com/RawWineforGentlePeople.com

with registered office in BE-2540, Hove (Belgium), Lintsesteenweg 29c, VAT BE 0540.655.630, RPR 540.655.630

offers its customers the opportunity to purchase wines and culinary products online.
General Terms and Conditions (“Terms”) apply to all Articles of the TheCookStays.com range and every purchase that the customer places via TheCookStays.com/RawWineforGentlePeople.com.

The customer accepts that these Conditions shall apply to the exclusion of his own general or specific (purchase) conditions, even if they would stipulate that they apply only.

Article 3: Price

All prices are always inclusive of VAT and all other taxes required to wear by the customer. If transport, booking or administrative costs are charged, these are listed separately.
The indication of price refers only to the items as described verbatim. The accompanying photo was designed for decorative purpose and may contain elements that are not included in the price.

Each offer is only open to customers who are resident in the European Union and/or outside the EU. The articles are intended solely for private use or for professional use, if in this last case, the order is placed via the secure section the eCommerce platform. 

Despite the fact that the catalogue and website has been compiled with the utmost care, it is possible that the information provided is incomplete, contains material errors, or not up-to-date.
If you have specific questions about, for example size, colour, availability, delivery, or delivery method, we ask you in advance to contact our customer service (see Article 12).

TasteTank BVBA is what the correctness, actuality, or completeness of the information provided only held to an obligation of means. TasteTank BVBA is in no way liable in the event of material errors, misprints or typographical errors.

The offer is valid while stocks last and may at any time be modified or revoked by TasteTank BVBA.

TasteTank BVBA is entitled, without giving any reason, refuse orders, adjust the delivery terms to split the supplies or committing to supply other conditions.

Article 4: Online Purchases

The customer has the option to buy the items. FromTheCookStays.com/RawWineforGentlePeople.com range online or at our physical shop.

The acquisition is concluded at the moment the customer receives a confirmation email and the payment was made to the account of TasteTank BVBA, Linstesteenweg 29/c, 2540 Hove, Belgium.

Bank account detail:

Bank: Fintro Lier, Belgium

Account number: BAN: BE 70 1430 8771 9225,

BIC: GEBABEBB,

Always include full name of the ordering entity, order date and order number or invoice number.

The items will be home delivered to the customer on the delivery date specified in the confirmation email or agreed otherwise with the customer.

The customer can choose between the following payment methods:

  • Credit Card (Visa/Mastercard)
  • Debet Card (Bancontact/Maestro
  • iDeal
  • Paypal

By submitting an order toTheCookStays.com/RawWineforGentlePeople.com/TasteTank BVBA, the customer accepts to receive an order in electronic format (PDF).

Article 5: Retention of title

The delivered articles remain until the time of full payment by the customer, the exclusive property of TasteTank BVBA.
The risk of loss or damage, however, goes to the customer from delivery. The customer however, acknowledges that any rights remain with TasteTank BVBA, if any third parties would come down, to seize articles not yet been paid.

Article 6: Penalties for non-payment

Without prejudice to the exercise of any other rights TasteTank BVBA can the customer in the event of non-payment or late payment from the date of the breach of law and without notice, an interest of 10% per annum on the unpaid amount. Moreover, the customer shall automatically and without notice a lump sum compensation of 10% of the amount in question, with a minimum of 25 per invoice.
Notwithstanding the foregoing, Slow Tank BVBA reserves the right to change the articles are not (fully) paid to take back.

Article 7: Complaints

Any visible damage and / or qualitative deficiency of an article or other failure in the delivery must be reported, under penalty of forfeiture of any right within 24 hours of receipt.

Article 8: Guarantee

a. Warranty (for consumers)
Under the Act of 21 September 2004 on the protection of consumers in consumer sales, the consumer has legal rights.
Each article is subject to the statutory warranty from the date of purchase (or delivery to) the first owner.
Any commercial warranty conditions are without prejudice.

b. General
In order to invoke the warranty, the customer must provide proof of purchase.

For items purchased online and delivered at the customer’s home, the customer must contact the customer service of thecookstays.com in advance. Any product shall be returned at the customer’s expense and send back to TasteTank BVBA,BE-2540, Hove (Belgium), Lintsesteenweg 29c.

The consumer must report any defect, within two 14 days of its adoption. Afterwards any right to repair or replacement is void.

(Commercial and / or statutory) warranty is not applicable to defects that arise as a result of accident, neglect, falls, abnormal or improper use, use of the product contrary to purpose for which it was designed, non-compliance with the instructions or manual adjustments or modifications to the article, rough use, poor maintenance, abnormal or improper use.

Neither does it apply to items with a shorter lifespan, wear items or food.
Defects that manifest themselves after a period of 1 month from date of purchase or delivery, shall be deemed to be, no hidden defects subject to proof by the Customer.

The warranty is not transferable.

Article 9: Right of withdrawal

The provisions of this Article shall apply only to customers in their capacity as consumer’s articles online purchases:
The consumer has the right to TasteTank BVBA to announce that he/she renounces the purchase without penalty and without giving any reason within 14 days from the day following the delivery of the product.


Customers wishing to make use of the right of withdrawal must contact TasteTank BVBA within 14 days of delivery from | RawWineforGentlePeople.com | TheCookStays.com | customer services and return the goods within 7 days following this notification to the following return adress:

TasteTank BVBA,

Lintsesteenweg 29c,

BE-2540 Hove,

Belgium.

Goods with a selling price of 100 Euros or more must be returned to by courier service (DHL, Fedex, etc)
Only items that are in their original and undamaged packaging are, along with all accessories, manuals and invoice or proof of purchase can be returned.

Will in no case be accepted as a valid return:

  • Used, damaged, soiled, or incomplete items
  • Products who’s packaging (or part of it) was opened
  • Articles tailored to the customer's need 

Article 10: Privacy

TasteTank BVBA will limit the use of your information to the concluded agreement or to send you information related to | RawWineforGentlePeople.com | TheCookStays.com | or TasteTank BVBA.

We treat your information as confidential and will never pass on, sell or rent to third parties. You can send your information we store in the customer list of TasteTank BVBA at any time, enhance, change or delete, and you can refuse TasteTank BVBA to use your personal data. That it is sufficient to request this to the address this request in writing to TasteTank BVBA, Lintsesteenweg 29c, 2540 Hove.

The customer is responsible for keeping his log-in information and the use of his password confidential. Your password is stored encrypted, TasteTank BVBA has no access to your password.

TasteTank BVBA strictly respects the Belgian law of 8 December 1992 concerning the protection of privacy in the processing of personal data. You have access through your user profile to all the information available about you thecookstays.com for consultation, modification or deletion.

TheCookStays.com | uses cookies. Cookies are a standard internet technology that allows certain information to be stored and unlock the system of the user. Cookies can not be used to identify individuals, a cookie can only identify a machine. Any internet user can configure his computer so that cookies are not accepted. If your computer does not accept cookies, it is possible that you will encounter during the ordering process problems. If so, we ask you to contact so that we can enter orders still manually.

TheCookStays.com | keeps online (anonymous) visitor statistics in order to see which pages of the website are visited to what extent. If you have any questions about this privacy statement, please contact us at info@thecookstays.com

Article 11: Adverse validity - non-waiver

Indifferent if any provision of these Terms is invalid, illegal or void, this will not in any way affect the validity, legality and applicability of the other provisions.

Failure at any time by TasteTank BVBA one of the rights enumerated in these Conditions to enforce, or any right to exercise this will never be seen as a waiver of such provision and will not affect the validity of these rights.

TasteTank BVBA Customer Support is available by e-mail info@thecookstays.com or by regular mail at the following address Herftslei 2, 2650 Edegem.

Article 12: Evidence

The customer accepts that electronic communications and backups can serve as evidence.

Article 13: Applicable law - Jurisdiction

The Belgian law is applicable, except for the provisions of international law concerning applicable law and of the Regulation on the International Sale of Goods. In case of disputes, the courts of Antwerp, Belgium have exclusive jurisdiction.

Article 14: Amendments to the conditions

These terms are supplemented by other terms explicitly referenced, and the general conditions of TasteTank BVBA. In case of contradiction, the present conditions shall apply.

TasteTank BVBA may change these Terms without notice. Any purchase after the change, keep an acceptance by the customer of the new Terms.

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