a. Warranty (for consumers)
Under the Act of 21 September 2004 on the protection of consumers in consumer sales, the consumer has legal rights.
Each article is subject to the statutory warranty from the date of purchase (or delivery to) the first owner.
Any commercial warranty conditions are without prejudice.
In order to invoke the warranty, the customer must provide proof of purchase.
For items purchased online and delivered at the customer’s home, the customer must contact the customer service of thecookstays.com in advance. Any product shall be returned at the customer’s expense and send back to TasteTank BVBA,BE-2540, Hove (Belgium), Lintsesteenweg 29c.
The consumer must report any defect, within two 14 days of its adoption. Afterwards any right to repair or replacement is void.
(Commercial and / or statutory) warranty is not applicable to defects that arise as a result of accident, neglect, falls, abnormal or improper use, use of the product contrary to purpose for which it was designed, non-compliance with the instructions or manual adjustments or modifications to the article, rough use, poor maintenance, abnormal or improper use.
Neither does it apply to items with a shorter lifespan, wear items or food.
Defects that manifest themselves after a period of 1 month from date of purchase or delivery, shall be deemed to be, no hidden defects subject to proof by the Customer.
The warranty is not transferable.
Article 9: Right of withdrawal
The provisions of this Article shall apply only to customers in their capacity as consumer’s articles online purchases:
The consumer has the right to TasteTank BVBA to announce that he/she renounces the purchase without penalty and without giving any reason within 14 days from the day following the delivery of the product.
Customers wishing to make use of the right of withdrawal must contact TasteTank BVBA within 14 days of delivery from | RawWineforGentlePeople.com | TheCookStays.com | customer services and return the goods within 7 days following this notification to the following return adress:
Goods with a selling price of 100 Euros or more must be returned to by courier service (DHL, Fedex, etc)
Only items that are in their original and undamaged packaging are, along with all accessories, manuals and invoice or proof of purchase can be returned.
Will in no case be accepted as a valid return:
- Used, damaged, soiled, or incomplete items
- Products who’s packaging (or part of it) was opened
- Articles tailored to the customer's need
Article 10: Privacy
TasteTank BVBA will limit the use of your information to the concluded agreement or to send you information related to | RawWineforGentlePeople.com | TheCookStays.com | or TasteTank BVBA.
We treat your information as confidential and will never pass on, sell or rent to third parties. You can send your information we store in the customer list of TasteTank BVBA at any time, enhance, change or delete, and you can refuse TasteTank BVBA to use your personal data. That it is sufficient to request this to the address this request in writing to TasteTank BVBA, Lintsesteenweg 29c, 2540 Hove.
The customer is responsible for keeping his log-in information and the use of his password confidential. Your password is stored encrypted, TasteTank BVBA has no access to your password.
TasteTank BVBA strictly respects the Belgian law of 8 December 1992 concerning the protection of privacy in the processing of personal data. You have access through your user profile to all the information available about you thecookstays.com for consultation, modification or deletion.
TheCookStays.com | keeps online (anonymous) visitor statistics in order to see which pages of the website are visited to what extent. If you have any questions about this privacy statement, please contact us at [email protected]
Article 11: Adverse validity - non-waiver
Indifferent if any provision of these Terms is invalid, illegal or void, this will not in any way affect the validity, legality and applicability of the other provisions.
Failure at any time by TasteTank BVBA one of the rights enumerated in these Conditions to enforce, or any right to exercise this will never be seen as a waiver of such provision and will not affect the validity of these rights.
TasteTank BVBA Customer Support is available by e-mail [email protected] or by regular mail at the following address Herftslei 2, 2650 Edegem.
Article 12: Evidence
The customer accepts that electronic communications and backups can serve as evidence.
Article 13: Applicable law - Jurisdiction
The Belgian law is applicable, except for the provisions of international law concerning applicable law and of the Regulation on the International Sale of Goods. In case of disputes, the courts of Antwerp, Belgium have exclusive jurisdiction.
Article 14: Amendments to the conditions
These terms are supplemented by other terms explicitly referenced, and the general conditions of TasteTank BVBA. In case of contradiction, the present conditions shall apply.
TasteTank BVBA may change these Terms without notice. Any purchase after the change, keep an acceptance by the customer of the new Terms.