General terms & conditions

General terms and conditions 

Article 0: Liability

When accessing, using, or purchasing goods from TheCookStays.com, you acknowledge that you are over 18 years old and comply with local regulations regarding alcoholic beverages in your resident country. The Cook Stays - TasteTank BVBA is not liable for any non-compliance by users with these regulations.

Article 1: eCommerce

Online purchasers have the right to notify The Cook Stays - TasteTank BVBA of their intention to withdraw from the purchase within 3 days from the day following the product's delivery. This is applicable provided the goods are returned in their original state at the buyer's expense to the specified address.

Article 2: General Provisions

TheCookStays.com - TasteTank BVBA offers wines and culinary products online. These Terms apply to all purchases made via these platforms. By ordering, customers agree that these Terms override any other conditions.

Article 3: Price

All prices include VAT and other applicable taxes. Any additional transport, booking, or administrative costs will be stated separately. The price description applies only to items as specifically mentioned and not to any decorative elements in photos.

Article 4: Online Purchases

Purchases can be made online or in-store. The sale is confirmed when the customer receives a confirmation email and payment is received. Delivery details, payment methods, and order requirements are specified.

Article 5: Retention of Title

Goods remain the property of The Cook Stays - TasteTank BVBA until fully paid for but the risk transfers to the customer upon delivery.

Article 6: Penalties for Non-payment

In case of non-payment, The Cook Stays -  TasteTank BVBA may charge interest and a fixed compensation fee as detailed.

Article 7: Complaints

Any delivery issues must be reported within 24 hours of receipt.

Article 8: Guarantee

a. Consumer rights are protected under relevant consumer protection laws.

b. Warranty claims require proof of purchase and must be reported within a set period.

Article 9: Right of Withdrawal

Consumers can withdraw from online purchases within 14 days following delivery, under certain conditions.

Article 10: Privacy

Customer information is confidential and used only for specific purposes. Details on data usage, rights, and cookie policy are provided.

Article 11: Adverse Validity - Non-waiver

Invalidity of any part of these Terms doesn't affect the rest. Non-enforcement of any right doesn't constitute a waiver of that right.

Article 12: Evidence

Electronic communications are acceptable as evidence.

Article 13: Applicable Law - Jurisdiction

Belgian law applies. Disputes fall under the jurisdiction of the Antwerp courts.

Article 14: Amendments to the Conditions

These Terms may be amended without notice and are binding upon purchase.

 

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